Admin & Facility Process Automation

Automation of admin tasks not only save time, but also can actually be done better through automation. Automation makes it less likely that (a) you’ll forget; (b) tasks will fall through the cracks if an employee leaves; (c) mistakes will occur through repetitive entry of information.

Why improve Admin & Facility processes?

Service Request

When your organization is small, it’s simple for someone to just walk over to your desk with a requirement and you can set about fulfilling it. But the larger your organization gets, the process gets complicated, especially when it deals with thousands of people and at least a hundred piled up requests waiting for you.UnoTech Service Request Management streamlines your workflow and helps in creating a service request process to reliably approve, monitor and deliver requirements.

  • Submitting service Request

The user can raise a service request ticket whenever they need anything from the store. No need to make use of notes or excel sheets or other crude methods. UnoTech automates the service request flow, and lets you focus on just the requests and requirements.

  • Review & Approvals

The request reaches the proper channel based on the requirement. You can create a CAB committee to review, approve or deny these requests. They will be responsible for initiating the releases of the changes a user have asked for.

  • Changes & Releases

The Admin needs to determine if the service requested for is available or needs to be purchased. Once requirements are met, change planning is done and the change is released

  • Delivered & Ticket closed

The service request procurement is fulfilled once user needs are met. The workflow reaches completion and ticket is closed.

IT Ticketing Management

For support teams and help desk technicians who are overwhelmed by a growing volume of service requests, and find it hard to manage the help desk ticketing process, an easy-to-use, free ticketing system can relieve you of all your IT headaches.

With the help of a free help desk ticketing system, you can simplify your IT service management operations and ensure IT pros spend less time tracking and managing help desk tickets, and instead get back more time for actual IT resolution and end-user support.

  • Centralize help desk ticket management – from request creation to resolution

  • Save time and resources on manual and repetitive help desk tasks

  • Track and monitor help desk and technician performance in real time

  • Build help desk knowledge repository and promote self-service options for end-users

  • Improve operational efficiency of customer service

  • Realize higher levels of customer satisfaction

Facility Management

Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology. Facility management software enables an organization to manage their entire repair & maintenance program from a web-based dashboard. Facility maintenance management software tools enable multi-site facility managers to do a range of functions related to ongoing maintenance and repair including asset management, commercial contractor sourcing and compliance, work order fulfillment, payments, and analytic.

The Core Competencies of Facility Management

  • Communication

  • Finance and Business

  • Leadership and Strategy

  • Operations and Maintenance

  • Project Management

  • Quality

  • Technology

Asset Management

Keeping track of the assets of the company is an important task that can save companies money and time. Asset management is the process of maximizing the assets of the company to provide the best returns to stakeholders. It can tell where the assets are located, how they are used, and when changes were made to them. All business organizations have a range of assets. These include highly fixed assets, such as buildings and plant equipment, more liquid assets, such as goods in stock, and highly liquid assets, such as cash in hand.


  • Record the asset’s cost information, as required by your procurement system and fixed asset management system

  • Track depreciation on fixed assets

  • Record the asset’s physical information, e.g. model, serial number

  • Record and update the people who have custody of the asset at any point of time

  • Alert if the asset hasn’t been touched for a certain period of time

  • Provide the information any time on where this asset is located physically and organizationally

  • Provide alert on maintenance schedule

  • Provide customized reports as defined by users

Gate Pass & Permits Management

TouchPoint’s material gate pass software is programmed to keep track of materials moving in and out of the facility. By automating the entire process of tracking the movement, companies can reduce loss of material and also prevent unauthorized access to materials. Material gate pass management not only tracks movement of materials (as defined based on the business of the user), but also has the facility to generate auto escalation mails to the relevant departmental heads to report anomalies.


The Gate Pass Management process was computerized to have an easy mechanism for resident students to apply for a Gate Pass in the campus.  The Gate Pass system is to ensure that the information on students’ exit from and entry to the campus is maintained.  Until recently this was managed through a manual system.  This had its limitations with regard to application process, approval system, etc.  The computerized Gate Pass Management System (GPMS) system was introduced to overcome the limitations of the manual system.  The system also generates information base that is used by various other departments in the campus for optimum resources utilization. 

Vehicle Request

Digitization solutions from Newgen and Uno Tech help transform manual and paper-based processes across branches / Head Offices into electronic processes. This eliminates all error-prone and redundant activities like manual hand–offs, needless paper movement, repetition of checks and reviews and more system inputs than necessary. The key processes banks look forward to automating would include Account Opening, Loan Centralization and Trade Finance. Process automation leads to greater visibility and transparency across the organization. This is achieved through real time dashboards; thus empowering the enterprise to gain insight into work-in-progress, user or process performance and KPIs. Through measurement and tracking, BPM is used to identify the gaps and remove bottlenecks in the process thus optimizing process performance.