What is Bitrix 24?
Salient Features of Bitrix 24
Project Management and Tasks
Bitrix24 has extensive organizational features which enhance efficiency at the personal and group levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received. Project management features of the product are embedded in the ‘groups’.
Any project can have a dedicated group where all of the files, discussions, and tasks pertaining to that project are stored and accessed only by those users who are relevant to the project. Time spent on each task within the project can be tracked, and tasks are integrated into the group calendar. Furthermore, projects can be created in the Extra net, so clients or partners can participate fully in them.
How easy is it to communicate with social networks like Facebook? There is little question that the wild popularity of social networks comes from the fact that they solve a basic problem ease of communication in a way that is superior to previous options. Imagine putting the power of enterprise social networking into your company's daily operations!
Bitrix24 provides tools for task management, document sharing, and time tracking integrated into just this type of social interface for maximum efficiency of communications and work. Use Bitrix24 in your office, or anywhere you like with the free mobile app!
Real Time Communications
Time is money and nothing is faster than real time communications. Bitrix24 gives you a wide choice of RTC tools, from instant messaging and group chat to phone calls, mobile messaging, video calls and videoconferencing. There is no need to integrate anything, these RTC tools are built into your Bitrix24 account and are absolutely free to use.
Uploading your shared files to Bitrix24 will make them accessible in a powerful document management system. Presentations, documents, videos, and any other files can be placed for download, collaboration, or private use. Most importantly, you can find any document quickly through the internal search.
Central Entry Point
"My Drive" is a centralized access point for all files in Bitrix24 that you want to work with. All your personal files, any Group Drives that you’ve chose to connect, as well as shared folders and documents that you’ve been given access to are conveniently located in a single place.
When you set up Bitrix24.Drive from the desktop app, the synchronization is specifically with “My Drive” and all of its contents. My Drive is a place where you can upload new files or delete existing ones, create new folders, grant permissions to access and sync to coworkers and search for documents using various filters.
Would you like to coordinate the schedules of employees and resources easily and transparently across all your platforms? In Bitrix24, personal calendars and workgroup calendars can be shared easily inside the system, with mobile devices and with Outlook. Use the convenient reminder features on events and tasks and never miss an important meeting.
Email inside your intranet
Some people use email for collaboration. Others prefer enterprise social networking. Why fight, when with Bitrix24 you can have both? Email is here to stay, so we put it right inside the social intranet to give you the best of both worlds.
Customer Relationship Management (CRM software)
The CRM in Bitrix24 provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.
Bitrix24's CRM forms a contact base where the interaction and the history of contacts are managed and stored. All new events (phone calls, messages, meetings) connected with a contact or company are easily logged and further interaction can be planned, including by using integrated tasks.
Customer Contact Center
The idea behind universal contact center in Bitrix24 is simple. It doesn’t matter which communication channels your customers use – email, telephone, social media, instant messenger, web form, website live chat – Bitrix24 supports them all, saving the entire history of client interactions over time in one place.
Use Bitrix24 to call to any mobile phone or land line, domestically or internationally. You don’t need any special IP-telephony equipment, you can call from your Bitrix24 portal anywhere where there’s a reliable internet connection.
You can call directly from the CRM and record the conversation. The Bitrix24 telephony feature provides a high-quality connection that is completely integrated into your most important business communication tool.
Bitrix24 as an HRMS
You can use Bitrix24 as a free human resources management system (HRMS) for your company. All the core HRMS features – from an employee directory and a self-service portal to leave management and work reports are there, wrapped in a social interface that your workers and HR department will love to use.
Bitrix24's mobile application functions as a mobile intranet portal, mobile CRM and a mobile HRMS system. Once you install the Bitrix24 app on your smartphone or tablet, you’ll be able to work on the road, in a bar, or any place where there’s an internet connection available. Both iOS and Android devices are supported.
Do more with Bitrix24!
Ticketing and helpdesk